Ticket

Ticket，an application which designed to be a supplement of ARCH customer service system; If you are a customer of ARCH, Login in the application to make a ticket whatever questions you have met about ARCH products and service, Our customer service manager will provide 7 * 24 hours service for you, If you are not the the customer of ARCH, you can also send an email to [email protected] to apply for a test account so as to enjoy the enthusiastic and considerate service of ARCH.

Function:
•Make a new ticket or feedback to ARCH Conveniently;
•The customer will get a notification as soon as the problem is processed;
•The customer can make a new ticket or feedback to ARCH either in the application •or in the ARCH website, the data of both sides will be synchronized together and list •both on the application and ARCH website.
•Search the processed tickets in the archives quickly .

Feature:
•The Tickets of customers will be processed within 10 mins;
•Quick response of client support is provided 24 hours a day, 7 days a week.
•Friendly interface, simple operation.
•Seamlessly integrated between the mobile phone and desklop.
•Clearly contrast of the processing time.
•Complete query of the historical data .

About ARCH
Advanced Roaming & Clearing House Limited (ARCH) was incorporated in British Virgin Islands as an International Business Company on 4th April, 2005, a subsidiary company of China Mobile (Hong Kong) Limited. ARCH aims at providing professional and customized clearing solutions to Asia-Pacific area. With the fast development of the telecommunication industry, ARCH is ready for the challenges and commits to enhance and expand services in line with the latest industry standards and continuous developments.